What we collect
When you request a quotation or contact us, we may collect your name, contact details, organisation, event information, message and any inspiration images you choose to upload.
How we use it
We use your information to understand and respond to your enquiry, prepare a quotation, plan agreed services, communicate with you and meet our legal or administrative obligations. We do not sell personal information.
Our lawful basis
We process enquiry information to take steps at your request before entering into a contract, to perform an agreed service, and where necessary for our legitimate interests in operating and improving the business.
Storage and sharing
Enquiry data and uploads are stored using secure cloud services. We share information only with service providers or event partners when necessary to respond, deliver the service, meet legal obligations or protect the business.
How long we keep information
We keep information only for as long as it is reasonably needed for the enquiry, service, record-keeping and legal purposes, then securely delete it.
Your choices and rights
You can ask to access, correct or delete personal information, object to or restrict certain processing, or raise a concern. Rights depend on the circumstances and applicable UK data-protection law.
Contact
For privacy questions, email ben@myballoonsbelfast.com. You may also complain to the UK Information Commissioner's Office if you are unhappy with how a concern is handled.