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Payments & booking
A clear process, from idea to installation.
Every booking begins with a tailored quote. Once we have agreed the final proposal, a 50% upfront payment secures your date and the remaining balance is paid when the work is delivered.
How booking works
Four simple steps.
Your final proposal records what we have agreed, including the installation, any props, timings and the total price.
- 01
Request a quote
Tell us about your date, venue, occasion and the kind of installation you have in mind.
- 02
Chat and agree
We discuss the details and send a final written proposal confirming the design, scope, price and timings.
- 03
Accept and secure
Accept the proposal and pay 50% of the agreed total. Your booking is secured once that payment has cleared.
- 04
Delivery and balance
We deliver and complete the agreed work. The remaining 50% is due on completion and receipt of the work.
Ways to pay
Choose what works for you.
Payment instructions and your booking reference will be included with your confirmed proposal or invoice.
Cash
Cash payments can be arranged in advance. We will confirm receipt against your booking.
BACS
Pay by bank transfer using the account details and payment reference supplied with your proposal or invoice.
For your security, check that payment instructions match your proposal. If anything looks unfamiliar, contact us before paying.
General booking terms
The practical details.
Last updated 19 August 2026
Quotations and proposals
An initial quotation is an estimate based on the information available. Your final written proposal confirms the agreed design, scope, total price, venue, date, timings and any hired props. Please check it carefully before accepting.
Accepting a booking
A booking is confirmed when you accept the final proposal and the 50% upfront payment has cleared. Until both steps are complete, the requested date remains subject to availability. Any payment deadline will be shown on the proposal or invoice.
Final payment
The remaining 50% is due when the agreed work is completed and handed over or delivered, unless a different schedule is clearly agreed in writing. Receipts are available for all payment methods.
Changes to the proposal
Changes must be agreed in writing and remain subject to availability. A change to the design, quantity, venue, access, date or timing may change the price; we will confirm any revised price before proceeding.
Cancellation or rescheduling
Please contact us as soon as possible if plans change. Any amount retained or cancellation charge will reflect reasonable costs and losses directly caused by the cancellation, after taking account of costs saved and any opportunity to rebook. We will explain how it has been calculated. Your statutory rights are not affected.
If we cannot provide the work
If we have to cancel and cannot agree a suitable alternative, payments for goods or services not supplied will be refunded. If circumstances outside our reasonable control affect delivery, we will contact you promptly to discuss a fair reschedule, alternative or refund as appropriate.
Venue access and safety
You are responsible for permission to install at the venue and for providing accurate access, timing and site information. We may adapt or stop an installation where reasonably necessary for safety. Any material change will be discussed with you as soon as possible.
Balloons and hired props
Balloon colours and finishes can vary slightly, and heat, sunlight, wind and venue conditions can affect their lifespan. Where props are hired, ownership, collection and return arrangements will be stated in the proposal. Responsibility for loss or damage beyond fair wear will be assessed reasonably and subject to applicable law.
Quality and concerns
We provide our service with reasonable care and skill. If anything is not as agreed, tell us promptly and give us a reasonable opportunity to inspect and, where appropriate, put it right. Nothing in these terms limits rights that cannot lawfully be excluded.
Consumer cancellation rights
Where statutory cancellation rights apply to a booking made online, by phone or away from business premises, the relevant information will be provided before you are bound. If you ask us to begin work during a statutory cancellation period, we will confirm any required consent and the effect of cancellation in writing.
These general terms sit alongside your job-specific proposal. Questions about a payment or booking?
Email ben@myballoonsbelfast.comReady to begin?